Software Engineer, Satellite Operations

At Apple, we strive every single day to craft products that enrich people’s lives. Our successes are the result of skilled domain experts working in an environment which encourages creativity, collaboration, and re-thinking of old problems in new ways! As a member of the Satellite Connectivity Group, you will work on the satellite network that enables connectivity to iPhone and Watch Ultra when off the grid without cellular or Wi-Fi coverage. Every day, Apple customers use Emergency SOS, Roadside assistance, and Messages via satellite to stay connected when they have no other means to communicate. You will have the unique and rewarding opportunity to shape this and other critical services, to the benefit and safety of millions of Apple device users. The Satellite Connectivity Group is hiring a software engineer to build automation and runtime infrastructure behind our communication satellite network. Our premise is that a satellite network should be run the way modern software services are run — through code, APIs, and instrumentation rather than manual console work. You will sit on the seam between the satellite network, the cloud services that connect to it, and our operations partners that control it. You will partner with hardware, cloud, and operations teams on root-cause investigations. You will carry the pager for the systems you build. The software you write will be foundational for a connectivity service for millions of users worldwide.

Description

You will join the team responsible for developing, deploying, and keeping connectivity services healthy end-to-end. On a given week you might trace a telemetry discrepancy from a cloud service through the ground system, script a new network test case, extend the continuous delivery (CD) pipeline that ships system health tooling, and write the procedure that lets the on-call engineer resolve the same issue next time without paging you.
We expect the person in this seat to automate their own job continuously - to replace manual steps with tested code, and to leave behind procedures precise enough that someone else can execute correctly.
You will work from design documents and interface control documents (ICDs), and you will be expected to reason through large, unfamiliar codebases on your own.

Minimum Qualifications

Bachelor's degree in Computer Science, Electrical Engineering, or Aerospace Engineering
5+ years of software engineering experience, including production Python
Experience with developing automation of (preferred) satellite constellations or fleets of autonomous vehicles/drones
Ability to independently navigate and reason about large, unfamiliar code repositories spanning both embedded and cloud-based software
Hands-on fluency with Linux and Mac OS, cloud service APIs, modern command-line usage and HTTP tooling
Experience working with CI and production CD pipelines for a software service
Experience using design documents and ICDs as foundations for an operational service

Preferred Qualifications

Experience operating a satellite constellation in production, serving real users
Embedded software development, and hands-on work with hardware in a lab environment
Working knowledge of RF and DSP concepts, sufficient to reason about satellite system behavior
Small, fast-moving space programs where operations engineers write and own the software they operate
Experience leading, or serving as a core member of, a 24/7 operations team
Building an SOP or runbook framework from scratch, not just executing an existing one
Experience leveraging AI tools to quicky reason about and prototype new systems

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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