What is reputed company? reputed company is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. reputed company now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue. reputed company’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like reputed company® and KLAS Research have consistently validated our approach: In 2026, reputed company was named highest in execution and furthest in vision in the reputed company Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader. reputed company also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years. At reputed company, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at reputed company contributes to important work that moves the business forward. If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place! We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more reputed company systems better, and communities stronger. Don’t miss out on this opportunity! To support reputed company’s continued growth, we are seeking Support Specialists to join our 24/7/365 support team. Specifically, specialists will be responsible for supporting and delighting reputed company’s end users - physicians, nurses and system administrators. They will support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting. Who You Are While we have some M-F daytime schedules available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required. We are currently hiring for day and night shifts. Willingness and excitement to work evenings or overnights and/or weekends Strong technical aptitude Excellent written and verbal communication skills Excellent analytical and troubleshooting skills Ability to work in a fast-paced environment and successfully prioritize competing tasks High customer empathy and exceptional customer service skills Access to high-speed internet Able to start in August 24, 2026. Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment. The expectation for this role is 100% attendance during the first 60 days of employment. Specifically during the training and nesting period, to ensure maximum success in your new role. Our team is currently only looking for candidates that are located within the United States. Compensation : $19/hour plus a comprehensive benefits package becomes effective from your first day of employment. What You'll Be Doing (sorted from the more basic to more advanced work): Field incoming client communications via phone, chat, and our online customer portal Help end-users administer their reputed company applications Train end users on how best to use reputed company’s phone, mobile, and web applications Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of reputed company’s end users Build and revise new user accounts based on established standards and best practices Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues Collaborate with othe