Verizon Wireless Small Business Account Manager

About the position

Your Wireless, a Verizon Wireless Premium Retailer, is seeking a Wireless Small Business Account Manager to join their growing team. This role involves managing Salesforce, engaging in daily Verizon campaigns, leading call blitzes, reviewing performance with leadership, and tracking sales progress. The position requires meeting monthly sales targets, leading 1:1 meetings with District Managers, and providing region-wide updates. The Small Business Account Manager will introduce small and medium business customers to 5G products and services, demonstrate product value, and energize businesses through technology solutions. Responsibilities include generating new business through prospecting and networking, partnering with and mentoring Consumer Retail Sales Representatives, acquiring and retaining small business accounts, utilizing solutions-based selling techniques, conducting outbound sales prospecting and customer visits, servicing existing customers, and using sales enablement systems to manage the pipeline and book of business.

Responsibilities

  • Managing Salesforce, prospecting, and engaging with VZ campaigns daily.
  • Leading call blitzes, reviewing performance with leadership, and tracking sales progress weekly.
  • Meeting monthly sales targets, leading 1:1 meetings with District Managers, and providing region-wide updates.
  • Introducing small and medium business customers to the latest high tech 5G products and services that solve their unique business needs.
  • Interacting with small and medium business customers in the retail store, digitally, and through outbound prospecting.
  • Demonstrating the value of products and services by introducing end-to-end technology solutions to energize their businesses.
  • Generating new business through prospecting, networking and working leads and referrals.
  • Driving small business results through the retail channel by partnering with and mentoring Consumer Retail Sales Representatives.
  • Growing customer base by acquiring and retaining accounts in the small business segment.
  • Utilizing solutions-based selling techniques to solve business problems for customers.
  • Conducting outbound sales prospecting and customer visits.
  • Servicing the needs of the existing customer base.
  • Using sales enablement systems and tools to track, forecast, manage pipeline and book of business.

Requirements

  • 3+ years of experience in a similar role in a retail environment, preferably with Verizon Wireless or other wireless business where you managed a team of people for performance.
  • 1 year or more of outside sales experience.
  • 3+ years of experience in a retail sales environment.
  • Proven ability to lead, coach and inspire employees and people around you.
  • High school diploma or equivalent required.
  • Spanish Bilingual is a plus.
  • Ability to understand, explain, and breakdown behaviors to drive key performance metrics.
  • Highly proficient with technology including cellular devices, computers, point of sale systems, Microsoft office suite.
  • Proof of achievement in prior sales roles and leadership roles is required.
  • Enthusiasm for retail, wireless technology and products, and customer service.
  • Ability to travel to various locations in the assigned district as business needs dictate.
  • Self-motivated and goal-oriented.
  • Strong attention to detail and accuracy.
  • Able to work evenings, weekends, and holidays with a flexible schedule.
  • Must be 18 years of age or older and able to provide proof of work eligibility in the US.

Nice-to-haves

  • Bachelor's degree preferred.

Benefits

  • Strong base-pay, lucrative bonus program based on the overall performance of KIPs and sales volume of your locations.
  • Flexible Work Schedule.
  • 401k savings program.
  • Great Healthcare program.
  • Personal Time Off (Year 1: 5 days, Year 2: 10 days, Year 4+: 15 days).
  • Employee discounts on Verizon Wireless service.
  • Employee discounts on devices and accessories.
  • Great and fun working atmosphere.
  • Significant opportunities to grow in our company.
  • Win prizes and trips through various sales contests throughout the year.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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