About the position

The VP, Regional Program Manager is responsible for developing and managing strategic relationships, enhancing credit awareness, executing credit initiatives, gathering and communicating market intelligence, and collaborating with Costco’s Regional Marketing Managers and Citi’s Director of Partner Engagement to drive strategies that increase credit applications and credit penetration within the assigned region. This role involves serving as the primary Citi contact and relationship manager for Costco’s Regional Leadership team and warehouse employees. The position requires developing strategy and execution plans for driving warehouse new account acquisitions and compliance, leveraging data to assess performance, and training warehouse employees on the value of credit and compliant presentation. Collaboration with warehouse and regional leadership on strategies to improve application performance, support for credit tabling events and grand openings, and identification of process improvements are key. The role also ensures warehouse compliance with credit card collateral, applications, Terms & Conditions, and procedures, and professionally manages escalations. Support for team success through best practice sharing, tool creation, reporting, and information sharing is expected, along with understanding the unique characteristics of the Partner and industry, and the competitive environment.

Responsibilities

• Serve as the primary Citi contact and relationship manager for Costco’s Regional Leadership team and warehouse employees
• Develop the strategy and execution plan for driving warehouse new account acquisitions and compliance within the region in conjunction with Costco’s Regional Marketing Manager and Citi’s Director of Partner Engagement
• Leverage data to assess the performance of warehouses in the region to determine where to focus training and engagement efforts
• Train warehouse employees in-person and virtually on the value of credit, how to present credit in a compliant manner, and how to address questions
• Collaborate with warehouse and regional leadership on strategies to improve regional/warehouse application performance
• Support the success of credit tabling events and warehouse grand openings through training and optimization strategies
• Identify opportunities for process improvements based on feedback from warehouse employees and cardmembers
• Ensure warehouse compliance with credit card collateral, applications, Terms & Conditions (Ts & Cs) and procedures
• Professionally manage and respond to warehouse/cardmember escalations to ensure that issues get addressed in a timely manner
• Support team success through best practice sharing, tool creation/management, reporting, and information sharing
• Understand unique characteristics of Partner and industry, as well as competitive environment

Requirements

• Bachelor’s degree in business or marketing and/or 6-10 years credit or sales-related industry experience required.
• Must reside in Los Angeles, Anaheim or Long Beach.
• Must have high energy and be self-motivated
• Able to work independently with minimal supervision
• Capacity to multi-task and respond to a variety of situations
• Strong communication and organizational ability
• Excellent large group presentation skills
• Demonstrated aptitude for creative problem solving
• Strong financial analysis/analytical skills
• Relationship building skills and flexible style
• Valid driver’s license
• Ability to work in a remote office environment

Nice-to-haves

• Prior big-box retail management experience preferred

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays