NewServ Mobile RV Service Technician

A Little About Us: Operating since 1968, Newmar Corporation has been helping customers explore the outdoor lifestyle, enabling extraordinary mobile experiences as they travel, live, work, and play. Newmar has been synonymous in the RV industry with luxury, quality, and innovative motor coaches. In every part of our company, we relentlessly pursue continuous improvement and enhanced productivity, driving out waste, and creating meaningful strategic differentiation. Newmar is part of Winnebago Industries, Inc. a leading U.S. manufacturer of outdoor lifestyle experiences under the Winnebago, Newmar, Grand Design, Chris-Craft, and Barletta brands.

Primary Objective of Position: Diagnose, inspect, adjust, and perform repairs on the recreational vehicles (RV) of retail and warranty customers, in a timely manner and according to industry standards.

Key Areas of Responsibility

  • Initiates, manages and completes a customer’s repair work order including the services/parts required, recording of time worked, documentation of cause/correction, and notifications of changes to original repair order.
  • Performs a variety of repair and maintenance functions as assigned and listed on the customer’s work repair order, including but not limited to repairs related to vehicle systems, living quarters, appliances, and components.
  • Maintains a current knowledge of how major systems and components operate in an RV.
  • Collaborates closely with service center team members to assist in the diagnoses and repair of a customer’s RV as needed.
  • Takes responsibility for supporting other service center team responsibilities, including but not limited to providing service tech support at retail shows, dealer training events.
  • Participates in required field events, training events and meetings.
  • Maintains an adequate stock of parts and an accurate record of parts inventory.
  • Ensures proper maintenance and care of service vehicle.
  • Follows all company health and safety policies and report immediately on the job unsafe acts, injuries, or illnesses.
  • Complies with the company’s Code of Conduct.
  • Completes other job duties as determined necessary by Newmar leaders.

Key Attributes

  • Able to use tools to repair living quarters, machines and systems.
  • Excellent troubleshooting skills.
  • Good problem-solving skills.
  • Excellent listener.
  • Consistently available for work assignments.
  • Strong interpersonal skills.
  • Customer-oriented.
  • Good reading and writing skills.
  • Strong attention to detail.
  • Good customer-facing appearance.
  • Ability to frequently lift and move up to 50 pounds.
  • Able to travel and work some weekends.

Education & Experience

  • Degree related to mechanical repair, automotive technology, or construction desirable, but not required.
  • Previous RV service technician or extensive RV assembler experience required.
  • RV Tech related certifications helpful but not required.
  • Knowledge of RV vehicle systems.
  • Prior technical work experience in electrical, plumbing, or carpentry is highly desired.
  • Valid Driver’s License and clean driving record required.
  • Access to RV repair tools.

These positions are based in Beaumont, Texas, or Marco Island, Florida; candidates must reside in these areas or be open to relocation.

If interested, submit an application at: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=82c90207-af7d-495b-b437-aa9a4c72f4e8&ccId=9201030159189_2&lang=en_US&jobId=554893

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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