B2B Customer Service Representative – Sales Appointments - Outbound - Remote USA
B2B Customer Service Representative – Sales Appointments - Outbound - Remote USA
Our TTEC remote CX team has 33 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, IL, MT or outside of the United States. Residents of Arizona, Colorado, Florida, Louisiana, Maine, Massachusetts, Maryland, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in United States says it all!
Base Salary $18.50/hour + performance-based bonus opportunities
help us grow our sales representative team
eligible for generous employee referral bonus opportunities
What You’ll Do
You’ll connect with small business customers and prospects to understand their needs, identify sales opportunities, and schedule appointments with sales consultants when a solution may be a fit. Using your customer service, sales, communication, and decision-making skills, you’ll ask thoughtful questions, capture clear notes, and help set up the next conversation for success.
During a Typical Day, You’ll
- Connect with customers and prospects to identify needs and sales opportunities
- Ask discovery questions to understand business workflows and customer priorities
- Schedule appointments with sales consultants when a solution may support the customer
- Capture clear notes to support effective follow-up and consultative conversations
- Follow pipeline, adherence, and customer follow-up expectations
- Support new customer acquisition and expanded customer relationships
What You Bring to the Role
- High school diploma or equivalent
- 1+ year of post-secondary education or 1+ year of sales experience
- 2+ years of contact center experience supporting inbound and outbound interactions
- Comfort making recommendations, solving problems, and escalating when appropriate
- Strong written and verbal communication skills with the ability to navigate multiple computer systems
- Sales, appointment-setting, lead generation, or quota-based experience
- Reliable high-speed internet service with minimum speeds of 30 Mbps download and 15 Mbps upload
What You Can Expect
- A team environment supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- And yes... $18.50/hr base + performance based bonus opportunities, benefits you'd expect like paid time off, wellness and healthcare benefits and maybe a few that would pleasantly surprise you (like tuition reimbursement)
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About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Remote
Benefits:
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria
Skills:
Artificial Intelligence (AI), Broadband, Business Development, Business-to-Business (B2B), Calendar Management, Career Development, Communication Skills, Computer Systems, Consulting, Customer Acquisition, Customer Experience, Customer Relations, Customer Support/Service, Diversity, High School Diploma, Inbound Call Centers, Internet/Online Service, Lead Generation, Needs Assessment, Presentation/Verbal Skills, Problem Solving Skills, Revenue Growth, Sales, Sales Communications, Sales Prospecting, Service Delivery, Small Business, Work From Home, Writing Skills
TTEC
We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
Company Size:
10,000 employees or more
Industry:
Other/Not Classified
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