Corporate Travel Counselor Dedicated Accounts

November 2, 2026

<p>American Express Global Business Travel is seeking a Corporate Travel Counselor Dedicated Accounts to join our team of highly skilled professionals. If you are looking for an exciting and rewarding career opportunity, then this position is for you!We are looking for an experienced travel professional who is passionate about delivering exceptional service and creating memorable experiences for our customers. The ideal candidate will have strong interpersonal skills, excellent problem-solving abilities, and an in-depth understanding of the travel industry.The successful candidate must have a minimum of two years of experience as a Corporate Travel Counselor, preferably in a dedicated account environment. Additionally, the ideal candidate must possess a deep knowledge of the travel industry, including current pricing, fare rules, and industry regulations. A high level of customer service and dedication to meeting client needs is essential for success in this role.If you are an enthusiastic travel professional seeking a career opportunity, then this is the position for you. We welcome the opportunity to discuss your qualifications and how you can join our team. Responsibilities: Provide excellent customer service and create memorable experiences for customers. Develop an in-depth understanding of the travel industry, including current pricing, fare rules, and industry regulations. Respond to customer inquiries and provide travel advice and guidance. Manage and coordinate travel arrangements for customers. Monitor and track customer travel trends to identify opportunities for improvement. Ensure customer satisfaction by meeting customer expectations and resolving any travel-related issues. Maintain up-to-date records of customer travel data and customer preferences. Monitor changes in the travel industry and adjust customer policies accordingly. Stay abreast of new services, products, and technologies. Develop relationships with travel suppliers and negotiate favorable rates and terms.</p><p>American Express Global Business Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...