Guest Support Content Optimization Support

November 3, 2026

Summary: lululemon is an innovative performance apparel company focused on creating transformational products and experiences. They are seeking a Guest Support Content Optimization Support to enhance guest communication through effective messaging and content management, ensuring a positive experience for their North American guests.

Responsibilities:
- Support the creation of messaging for sensitive guest topics and high-profile scenarios, ensuring clear, empathetic communication and accurate information sharing across GEC teams
- Coordinate, maintain, and update guest messaging based on the current style guide, including written messaging templates and internal knowledge articles
- Write clear, compelling copy that is relevant and channel-appropriate (including Chat Bot, web, emails, quick text, and data and intelligence prompts) that supports a great guest experience
- Review and edit guest impacting content for clarity and brand alignment for various Guest Support and cross-functional partners, including Operations, Resolutions, etc, as directed by Manager
- Coordinate intake of communication requests for the GEC Operations and Support teams to ensure consistent and accurate information for guest experience
- Support creation of Standard Operating Procedures (SOPs) by assessing clarity of language to enable data and intelligence
- Maintain cohesive Knowledge content and structure, ensuring accurate and consistent guest messaging is available for educators and guests
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members

Required Qualifications:
- Must reside and work in a province/state where lululemon operates
- 1+ years experience in a customer service, contact centre, operational or similar environment
- Education: High school diploma, GED or equivalent
- Authorization to work in the United States and/or Canada is required for this role

Preferred Qualifications:
- Bachelor's degree or equivalent an asset
- Experience in communications or copywriting an asset
- Experience with AI prompting or agentic AI an asset
- Familiarity with Salesforce or other Knowledge management platforms an asset
- Bilingualism (French/English) is an asset

Required Skills: Contact Centre Operations, Copywriting, AI Prompting, Salesforce, Knowledge Management Platforms, Inclusion & Diversity, Bilingualism - French/English, Personal Responsibility

Benefits: Extended health and dental benefits, and mental health plans, Paid time off, Savings and retirement plan matching, Generous employee discount, Fitness & yoga classes, Parenthood top-up, Extensive catalog of development course offerings, People networks, mentorship programs, and leadership series (to name a few)

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