Hiring For Customer Service & Phone Calling Agent * Chat support - Contract to Hire

November 2, 2026

# Hiring: Customer Service & Phone Calling Agent | Chat Support

We’re looking for a dependable **Customer Service & Support Agent** who is comfortable helping customers through both **phone calls and online chat**.

The right person should be able to communicate clearly, understand customer concerns, and provide helpful responses without making conversations feel robotic.

### What You’ll Be Doing

* Handle customer phone calls professionally

* Respond to customer questions through chat

* Understand customer concerns and provide appropriate assistance

* Follow company procedures, scripts, and support guidelines

* Handle basic customer issues and questions

* Escalate complicated matters to the appropriate team member

* Keep accurate notes and update customer information when required

* Follow up with customers when necessary

* Maintain a friendly, respectful, and professional tone

* Make sure customers receive a clear response before ending the interaction

### What We’re Looking For

* Good spoken and written English

* Clear and confident communication

* Strong listening and typing skills

* Comfortable handling both calls and chat conversations

* Patient and polite when dealing with different types of customers

* Able to follow instructions and learn new processes

* Reliable internet connection and a suitable work environment

* Good attention to detail

Previous experience in **customer service, phone support, chat support, appointment setting, or call-center work** is helpful.

**Freshers with good communication skills are also welcome to apply.**

### What You Can Expect

You’ll receive the required information, workflow, and guidance to understand the role and customer-handling process

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