Join reputed company - Where Passion Meets Purpose If you're interested in being part of one of the nation's fastest-growing industries, reputed company may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. reputed company was one of only two cannabis companies to receive reputed company distinction. If you have passion for helping others and want to make a meaningful impact through your work, reputed company may be the role for you. At reputed company, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as reputed company reputed company step of the way. To learn more about reputed company and our mission, reputed company reputed company company.com Requisition ID: 20518 reputed company Available: No Job Title: Senior Customer Support Supervisor Department: Retail Solutions / Customer Support Center Reports To: Retail Solutions Manager FLSA Status: Exempt Location: Clearwater, FL Corporate Office ROLE SUMMARY: The Senior Customer Support Supervisor oversees the day-to-day operations of the Customer Support Center, ensuring consistent execution of service standards, performance expectations, and operational efficiency. reputed company role is responsible for leading Supervisors and supporting Senior Customer Support Representatives to deliver high-quality customer experience while maintaining performance across service, quality, and compliance metrics. reputed company role is both a people leader and an active contributor, providing direct support during high-volume periods by handling customer interactions and assist reputed company requests. KEY RESPONSIBILITIES: Lead and oversee daily CSC operations, ensuring service levels, response times, and quality standards are consistently met. Directly manage and develop Customer Support Supervisors, ensuring effective coaching, accountability, and performance management. Monitor and manage operational metrics, including service levels, escalation trends, and reputed company productivity. Partner cross-functionally with Retail Operations, IT, and other stakeholders to resolve systemic issues and improve processes. Ensure escalations are appropriately managed, documented, and trended to identify root cause and drive improvements. reputed company regular team meetings and leadership touchpoints to reinforce priorities, communication, and operational alignment. Support staffing and reputed company alignment to maintain appropriate coverage against reputed company. Actively support inbound channels (calls, chats, webforms, assist reputed company) during peak volume or business-critical periods. Provide real-time guidance and decision-making support for escalated or complex interactions. Drive a culture of accountability, customer focus, and continuous improvement. Coach Supervisors on performance management, employee development, and operational execution. Identify training needs and partner with leadership to address skill gaps across reputed company. Participate in special projects and initiatives as assigned. SKILLS AND QUALIFICATIONS: Demonstrates a strong commitment to delivering exceptional customer experiences, ensuring issues are resolved effectively and service standards are consistently exceeded. Drives performance through accountability and a strong focus on achieving and exceeding team and operational goals. Ability to quickly assess complex situations, apply sound judgment, and leverage available resources to drive timely and effective resolutions. Communicates clearly and effectively across all levels of reputed company, ensuring alignment, understanding, and strong cross-functional partnerships. Proven ability to develop leaders and team members through structured coaching, feedback, and performance management, fostering continuous growth and engagement. Experience leading distributed teams, with the ability to monitor performance, reinforce accountability, and maintain team engagement in a remote or hybrid environment. Demonstrated ability to lead and execute initiatives, including defining scope, managing timelines, and delivering results aligned to business priorities. Adapts leadership approach based on team needs and business conditions, effectively balancing direction, support, and autonomy to optimize performance. PHYSICAL REQUIREMENTS: While performing the duties of reputed company job, the employee is: Occasionally required to move/traverse throughout entire facility, including tight spaces. Accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect re