Strategic Solutions Sales Executive, ITSM/ESM Southern Europe

November 3, 2026

Sales | Paris, France | Amsterdam, Netherlands | Remote, France | London, United Kingdom

At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 300,000 paying customers, hundreds of sales and implementation partners, and millions of users around the globe. Our culture is open, welcoming, collaborative, and passionately focused on our customers' success. The Strategic Solution Sales team develops and executes sales strategies that drive adoption of our Service Collection (ESM/ITSM/Customer Service Management) among our largest customers. The Strategic Solution Sales Executive acts as a customer champion, feeding insights back to product and engineering to improve the customer experience, while owning a territory of accounts in a specific region.

In this role, you'll get to:

Own your territory end-to-end: Build and execute a multi-quarter sales strategy across a defined set of named strategic accounts in Southern Europe — you set the direction, you run the campaigns, and you're accountable for the number, in conjunction with the overall Account Executive.
Lead the Service Management sales motion: You're the go-to expert on ESM/ITSM market trends, competitive dynamics, and where Atlassian's Service Collection wins. You'll shape how we position and sell into the largest enterprises in the region. You will lead Service Management only deals, and lead the Service Management Strategy in multi-product conversations leveraging multiple components of the overall Atlassian platform.
Drive pipeline from the ground up: You'll design and run targeted campaigns, engage executive stakeholders, and build a healthy, self-sufficient pipeline. Your plan is yours to own and execute on, as part of the overall account strategy.
Orchestrate the resources around you: You'll bring in the right people — from Strategic Account Executives and Partners to Marketing and Product — at the right moments to accelerate deals.
Engage at the level that moves enterprise deals: You'll build relationships with senior decision-makers and economic buyers, leading value-based conversations that connect Atlassian's platform to the outcomes that matter most to their business.

On your first day, we'll expect you to have:

10+ years of selling into large strategic accounts
Experience in ITSM, ESM and/or Customer Service Management solution sales
Experience selling into in the French region
Strong understanding of industry trends and competitive landscape
Ability to engage with C-level executives and technical audiences
Proven track record of driving sales growth and achieving revenue targets
Fluency in English, as well as proficiency in French. Spanish is an asset.

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...